FAQ

Frequently Asked Questions – IT Technical Difficulties

1. Why is there a delay in new patient registrations?

Due to ongoing IT technical difficulties, we are experiencing delays in setting up our IT systems and fully registering new patients. This issue is currently being addressed by our IT engineers on site.

2. Can I still access medical care during this time?

Yes, you can still access medical care. If you are a new patient trying to register with us, you have been temporarily registered at Beam Park Medical Practice.

3. When will the IT issues be resolved?

We are working diligently to resolve the IT issues as soon as possible. Updates will be provided regularly as progress is made towards resolving the technical difficulties.

4. How will I know when new patient registrations resume?

We will notify patients immediately through various channels once the IT issues are resolved and new patient registrations resume. Updates will be communicated via our website, and direct communication methods where possible.

5. Can I still contact the practice during this period?

Yes, you can still contact the practice for general inquiries or medical matters. Our phone lines and surgery remain open, and staffs are available to assist you during regular clinic hours.

6. Will my existing appointments be affected by these IT issues?

No, we will make every effort to ensure minimal disruption to scheduled appointments during this period.

7. What should I do if I need urgent medical attention?

If you require urgent medical attention during this time, please call 111, 999 or visit the nearest hospital emergency department.

8. How can I stay updated on clinic status and IT issue resolution?

To stay informed about clinic updates and the resolution of IT technical difficulties, please visit our official website for the latest information.

We apologize for any inconvenience caused by these technical difficulties and appreciate your patience and understanding as we work towards resolving them swiftly. If you have specific questions or concerns not addressed here, please don’t hesitate to contact us directly for assistance.